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Is your company insured?
Yes, we are fully covered by public and employer's liability insurance. We cover all accidental damage to your property caused by our cleaners up to £1,000,000. Insurance covers loss of keys including changing locks.
What happens if the cleaner loses the keys?
If a cleaner loses your key, we will inform you immediately. We will also reimburse all costs of changing locks from an invoice provided.
What if I am dissatisfied with the services provided by the cleaner?
If you find the work unsatisfactory, please call us as soon as possible. The cleaner will re-do the job for free on the same day or the following day.
Can I exchange a cleaner if I am not happy with her/him?
Of course, if the cleaner does not meet your expectations regarding her/his work or personal demeanour, you can ask for a change. We will allocate you a new cleaner within 2 to 5 working days.
Do I have to pay anything if I go away for a couple of weeks?
No. You can freeze the service for as long as you wish. After your return, you will receive the same cleaner if the break is not longer then 2 weeks. If the break in service is longer than 3 weeks, then after return you might get a different cleaner.
What criteria should a cleaner fulfill to work in your company?
Honesty, reliability and diligence are the key qualities we look for when we employ people. All of our cleaners must be experienced and posses the right to work in the UK. Mostly they are women of European origin.They all have full insurance and work permits.
Do I have to sign a minimum contract?
We do not require a written contract with our domestic clients. We also do not require a minimum service period.
Can you guarantee your carpet cleaning service?
We can remove 99% of all stains in the first few days that they appear. The longer a stain chemically reacts with the carpet, the harder it will be to remove it.
How long does it take for a carpet to dry upon the completion of the service?
Normally it takes up to 3 hours before a carpet dries out. In some cases the drying process might take longer than the average of 3 hours.
Can you remove wine and coffee stains from the carpet?
Yes. For the whole list of stains removable by us please click carpet and rug cleaning. |
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