1.
By ordering S.O.S. Cleaning
Services by telephone, e-mail or web site
the client agrees to be bound by the terms and conditions
of S.O.S.
2. All costs for cleaning services carried out on a regular daily or weekly basis should be paid by cash, standing order, BACS transfer, debit or credit card or cheque (made payable to S.O.S.
Cleaning Services Ltd.) upon the completion of work unless other arragements have been made with S.O.S. Cleaning Services Ltd.
3. The client will be responsible for all bank and legal charges resulting from a dishonoured cheque.
4. No cleaning work will be undertaken unless the client settles all the outstanding balances.
5. S.O.S. Cleaning
Services has a comprehensive public and employer’s
liability insurance. S.O.S Cleaning
Services is legally liable for any accidental
damage caused by the cleaners (up to £1,000,000) or to the cleaners (up to £10,000,000)
6. The client accepts and understands that if something is damaged, broken or stolen and cannot be replaced with a new one, the client will be credited with the cash value of the items. That includes, for example; items of sentimental value, art, antiques, etc.
7. In the event of lost keys S.O.S will reimburse all costs of changing locks from an invoice provided
8. All damages, breakage or theft must be reported within 24 hours of our service date, otherwise the claim will be invalid.
9. The client is responsible for providing cleaning materials and equipment unless other arrangements have been made with S.O.S. Cleaning
Services.
10. Any poor service must be reported within 24hours of our service date. S.O.S. will re-do the work again within 48 hours.
11. The initial number of working hours that has been estimated might change after the first few days of work. This is because it is difficult to estimate exactly how much time the cleaning work might take.
12. The client may cancel a single cleaning visit by giving at least 24 hours notice in advance. The client agrees to pay the full price of the cleaning visit if the client cancels or changes the day/time less than 24 hours prior to the scheduled appointment.
13. The domestic sector client has the right to terminate the whole service by giving two weeks advance notice.
14. The office sector client has the right to terminate the whole service by giving four weeks advance notice.
15. The cleaner may be replaced if the client finds her/his work inadequate.
16.S.O.S. will provide a replacement if the regular cleaner is sick or unavailable.
17.The client accepts and understands that all S.O.S. cleaners use public transport and any delays or strikes by London underground and London buses might affect the cleaner’s punctuality.
18. S.O.S. reserves the right not to be responsible for a cleaning job not completed due to the lack of appropriate cleaning materials or equipment (especially vacuum cleaners and irons) in full working order, hot water or power.
19. S.O.S. Cleaning Services Ltd. reserves the right not to be responsible for any damages caused by inappropriate cleaning materials provided by the client.
20. S.O.S. Cleaning Services Ltd. will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning materials and techniques.
21. S.O.S. will not be responsible for discolouring of fabrics that become more visible once soil has been removed.
22. The client is not allowed to employ any S.O.S. cleaners for at least 6 months after the termination of services by S.O.S. Cleaning Services Ltd.
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